Privacy Policy
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Effective Date:
Last Updated: April 1, 2026

This Privacy Policy explains how pclub.io (“pclub.io,” “we,” “us,” or “our”) collects, uses, stores, discloses, transfers, and otherwise processes personal information when you visit https://www.pclub.io, create an account, purchase or participate in courses, programs, memberships, events, or communities, communicate with us, or otherwise use our websites, applications, products, and related services (collectively, the “Services”).

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

If you have any questions, requests, or concerns, please contact us at privacy@pclub.io.

1. Who We Are

pclub.io provides educational content, digital courses, training, community experiences, events, and related services for adults.

For purposes of applicable data protection law, pclub.io is generally the controller of the personal information described in this Privacy Policy, meaning we determine the purposes and means of processing that information.

In some circumstances, we may process personal information on behalf of a partner, instructor, enterprise customer, or other organization. In those circumstances, we may act as a processor or service provider, and that organization’s privacy terms may also apply.

2. Scope

This Privacy Policy applies to personal information we process in connection with:

  • our websites and online properties; 
  • course and educational offerings; 
  • registrations, purchases, memberships, and subscriptions; 
  • webinars, events, workshops, and community features; 
  • customer support and business communications; 
  • marketing and promotional activities; and 
  • other interactions with us online or offline that link to or reference this Privacy Policy. 

This Privacy Policy does not apply to third-party websites, applications, services, platforms, payment processors, or partner offerings that we do not control, even if they are linked from or integrated with our Services.

3. Adults Only

Our Services are intended for adults and are not directed to minors. By using the Services, you represent that you are at least 18 years old.

We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18 without appropriate legal authorization, we will take reasonable steps to delete that information. If you believe a minor has provided personal information to us, please contact us at privacy@pclub.io.

4. Key Information

In general:

  • we collect information you provide directly, information collected automatically from your device and use of the Services, and information from third parties; 
  • we use personal information to provide and improve the Services, deliver courses and support, maintain security, communicate with you, comply with law, and, where permitted, market our Services; 
  • we may use AI-enabled or automated tools in connection with course delivery, learner support, moderation, recommendations, analytics, translation, or internal operations; 
  • depending on where you live, you may have rights relating to access, correction, deletion, portability, objection, withdrawal of consent, and certain automated processing; and 
  • because we operate internationally, your personal information may be transferred to and processed in countries other than the one where you reside, subject to appropriate safeguards where required. 

5. Information We Collect

We may collect the following categories of personal information.

A. Information You Provide Directly

This may include:

  • name; 
  • email address; 
  • phone number; 
  • mailing address or billing address; 
  • company name, employer, professional role, or job title; 
  • account credentials, login details, and profile information; 
  • communications, support requests, messages, and correspondence; 
  • survey responses, feedback, testimonials, and reviews; 
  • course enrollment information; 
  • course participation data you submit directly, including assignments, form submissions, discussion contributions, and responses; 
  • event, webinar, workshop, or program registration information; and 
  • any other information you choose to provide. 

B. Course and Learning Information

Because we provide educational content and courses, we may collect:

  • course enrollments; 
  • attendance information; 
  • learner progress; 
  • completion status; 
  • quiz, exam, assessment, and survey responses; 
  • assignments and submitted work; 
  • feedback, grading inputs, peer interaction data, or review-related information; 
  • certificate, badge, credential, or completion metadata; and 
  • support interactions relating to course participation. 

C. Payment and Transaction Information

If you purchase a course, subscription, membership, event, or other offering, payment information may be collected and processed by our third-party payment processors. We may receive transaction-related details such as:

  • billing name and billing address; 
  • partial payment details or tokenized payment identifiers; 
  • transaction status; 
  • purchase history; 
  • subscription status; and 
  • refunds, chargebacks, or related records. 

Unless we explicitly say otherwise, we do not store full payment card numbers.

D. Information Collected Automatically

When you use the Services, we and our service providers may automatically collect:

  • IP address; 
  • browser type and version; 
  • operating system; 
  • device identifiers; 
  • language settings; 
  • approximate geolocation derived from IP address; 
  • referring URLs and exit pages; 
  • pages viewed and order of visits; 
  • clicks, scrolling, interactions, and timestamps; 
  • session data; 
  • crash, error, bug, and diagnostic information; 
  • performance and analytics data; and 
  • cookie, pixel, local storage, and similar technology information. 

E. Information From Third Parties

We may receive personal information from third parties, including:

  • payment processors; 
  • analytics providers; 
  • advertising and marketing partners; 
  • social media or authentication providers; 
  • instructors, enterprise customers, sponsors, or referral partners; 
  • event or webinar partners; 
  • customer support or communications vendors; and 
  • publicly available or lawfully obtained business-contact sources. 

F. Sensitive Information

We do not intentionally collect sensitive personal information unless reasonably necessary for a lawful purpose and permitted by applicable law, or where you voluntarily provide it and we are permitted to process it.

Please do not send us sensitive personal information unless we specifically request it.

6. Data Minimization and Purpose Limitation

We limit the personal information we collect to what is reasonably necessary for the purposes described in this Privacy Policy. We do not use personal information for purposes that are materially incompatible with the purposes for which it was collected, except where permitted or required by law.

7. How We Use Personal Information

We may use personal information for the following purposes:

  • to provide, operate, maintain, and improve the Services; 
  • to create and manage accounts; 
  • to process enrollments, registrations, purchases, renewals, and subscriptions; 
  • to deliver courses, memberships, content, events, and community features; 
  • to track participation, completion, certifications, and learner support; 
  • to communicate with you about the Services, your account, purchases, and support matters; 
  • to personalize content, recommendations, communications, and user experience; 
  • to troubleshoot, debug, test, monitor, and improve performance; 
  • to maintain security, detect fraud, enforce policies, and protect rights and safety; 
  • to conduct analytics, research, and service development; 
  • to administer promotions, surveys, waitlists, and referrals; 
  • to comply with legal, tax, accounting, reporting, and regulatory obligations; 
  • to establish, exercise, or defend legal claims; 
  • to market and advertise our Services where permitted by law; and 
  • for any other purpose disclosed at the time of collection or otherwise permitted by law. 

8. Legal Bases for Processing

Where required by applicable law, including the GDPR and UK GDPR, we process personal information on one or more of the following legal bases:

  • Contract: where processing is necessary to provide the Services, courses, purchases, memberships, or support you request. 
  • Legitimate Interests: where processing is necessary for our legitimate interests, such as operating, securing, improving, and growing our business and Services, provided those interests are not overridden by your rights and freedoms. 
  • Consent: where we ask for and receive your consent, including for certain cookies, marketing, optional features, or specific uses of AI-related or tracking technologies. 
  • Legal Obligation: where processing is necessary to comply with applicable laws, regulations, legal processes, or lawful requests. 
  • Protection of Rights and Safety: where necessary to protect rights, property, safety, and security. 

9. AI and Automated Tools

We may use artificial intelligence, machine learning, and other automated tools in connection with the Services, including to:

  • support course creation, editing, formatting, or summarization; 
  • support learner assistance and customer support; 
  • provide recommendations, search, navigation, or content suggestions; 
  • support translation, transcription, dubbing, localization, or accessibility; 
  • help with grading assistance, review assistance, moderation, or feedback workflows; 
  • identify abuse, fraud, spam, policy violations, or security threats; 
  • power chatbots, assistants, and internal analysis tools; and 
  • improve operational efficiency, analytics, quality assurance, and service performance. 

Where required by law, we will provide clear notice when you are interacting with an AI system or where content has been materially generated, altered, or presented through AI in circumstances that trigger disclosure obligations. We may also provide additional notices where AI tools materially affect grading, assessment, moderation, or similar outcomes. 

We do not use solely automated decision-making that produces legal effects or similarly significant effects on individuals unless permitted by law and accompanied by the safeguards, notices, and rights required by applicable law.

Where applicable, you may have rights relating to automated processing, including the right to request human review, contest certain outcomes, or obtain additional information about the logic involved.

10. Cookies and Similar Technologies

We use cookies, pixels, web beacons, local storage, session technologies, and similar technologies to:

  • operate and secure the Services; 
  • remember preferences and settings; 
  • authenticate users; 
  • analyze traffic and usage; 
  • understand engagement with our pages, courses, and communications; 
  • improve performance and functionality; and 
  • support marketing and advertising where permitted by law. 

Some cookies and similar technologies are set by us, and others are set by third-party service providers.

Where required by law, we obtain consent before placing non-essential cookies or similar technologies on your device. 

We may also use session replay or similar analytics tools to understand how users interact with the Services, diagnose usability issues, and improve the user experience, subject to applicable law and user choice where required.

11. Marketing Communications

We may send you transactional, service-related, and administrative communications relating to your account, purchases, enrollments, or use of the Services.

Where permitted by law, we may also send marketing or promotional communications about our Services, courses, events, or related offerings.

You may opt out of promotional communications at any time by using the unsubscribe link in the message or by contacting us at privacy@pclub.io. Opting out of marketing communications will not prevent us from sending important transactional or service-related messages.

12. How We Share Personal Information

We may share personal information with the following categories of recipients:

A. Service Providers and Vendors

We may share information with third-party service providers that help us operate the Services, including providers of:

  • hosting and infrastructure; 
  • learning platforms; 
  • payment processing; 
  • analytics; 
  • communications and email delivery; 
  • customer support; 
  • identity and access management; 
  • fraud prevention and security; 
  • marketing and advertising; 
  • event management; 
  • document, storage, and workflow tools; and 
  • AI, automation, or productivity support tools. 

These parties are authorized to process personal information only as necessary to provide services to us or as otherwise permitted by law.

B. Instructors, Partners, and Enterprise Customers

Where relevant to a course, cohort, partnership, sponsored program, or enterprise relationship, we may share limited personal information, course progress, completion status, analytics, or related data with instructors, partners, sponsors, or enterprise customers for purposes such as:

  • course administration; 
  • enrollment verification; 
  • participation tracking; 
  • program reporting; 
  • learner support; and 
  • credential or completion verification. 

C. Affiliates and Corporate Transactions

We may share personal information with affiliates or in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction.

D. Legal and Safety Disclosures

We may disclose personal information where we believe in good faith that disclosure is necessary to:

  • comply with law, regulation, court order, subpoena, or lawful request; 
  • enforce our agreements, policies, and terms; 
  • detect, investigate, or prevent fraud, abuse, security incidents, or unlawful conduct; or 
  • protect the rights, property, safety, and security of pclub.io, our users, or others. 

E. With Your Direction or Consent

We may share information with third parties where you request, direct, or consent to the sharing.

F. De-Identified and Aggregated Information

We may use, disclose, and share de-identified, aggregated, or anonymized information that does not reasonably identify an individual, subject to applicable law.

13. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money.

However, under some laws, including California law, the use of certain advertising, analytics, or cookie-based technologies may be considered a “sale,” “sharing,” or use for cross-context behavioral advertising.

Where required by law, we provide you with the ability to opt out of such activities.

14. Global Privacy Control and Similar Signals

Where required by applicable law, we honor valid Global Privacy Control (GPC) signals and other legally recognized browser-based opt-out preference signals for relevant processing activities. 

15. International Data Transfers

We operate internationally and may transfer, store, or process personal information in countries other than the country where you live, including the United States and other jurisdictions where we or our service providers operate.

Some of these countries may not provide the same level of legal protection as your home jurisdiction. Where required by law, we use appropriate safeguards for international transfers, such as:

  • adequacy decisions; 
  • Standard Contractual Clauses; 
  • the UK Addendum or other approved UK transfer mechanisms; 
  • contractual and technical safeguards; and 
  • other lawful transfer mechanisms recognized under applicable law. 

Where relevant and applicable, transfers from the EEA to U.S. organizations may also rely on the EU-U.S. Data Privacy Framework adequacy decision if the recipient is properly certified. We do not state in this Privacy Policy that pclub.io is certified unless and until that is true. 

16. Retention of Personal Information

We retain personal information for no longer than reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide the Services; 
  • maintain accounts and course records; 
  • process transactions; 
  • support credentials, badges, or certificates; 
  • comply with legal, tax, accounting, and regulatory obligations; 
  • investigate incidents or disputes; and 
  • establish, exercise, or defend legal claims. 

We determine retention periods based on the nature of the information, the sensitivity of the information, the purposes for which it was collected, the duration of our relationship with you, and our legal and operational requirements.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it in accordance with applicable law.

17. Security

We use reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for using secure passwords and devices.

18. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

  • to know whether we process your personal information; 
  • to access personal information we hold about you; 
  • to correct inaccurate personal information; 
  • to request deletion of personal information; 
  • to request portability of personal information; 
  • to withdraw consent where processing is based on consent; 
  • to object to certain processing, including direct marketing and some legitimate-interest processing; 
  • to request restriction of certain processing; 
  • to opt out of sale, sharing, or targeted advertising where applicable; 
  • to object to or request review of certain automated processing where applicable; and 
  • to appeal certain decisions relating to privacy requests where applicable under law. 

Important Effect of Deletion Requests

If you request deletion of your account or related personal information, you may lose access to your learner profile, purchase history, course history, certificates, badges, progress records, and other content or features associated with the Services. Some information may be retained where required or permitted by law.

19. How to Exercise Your Rights

To exercise privacy rights, contact us at privacy@pclub.io.

We may need to verify your identity before fulfilling certain requests in order to protect your privacy and security. Verification may depend on the nature of your request, your relationship with us, and the sensitivity of the information involved.

Where permitted by law, you may designate an authorized agent to make certain requests on your behalf, subject to verification of both your identity and the agent’s authority.

We will not discriminate against you for exercising your privacy rights.

20. California Privacy Notice

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the CPRA, including the rights to:

  • know and access categories and specific pieces of personal information; 
  • correct inaccurate personal information; 
  • delete personal information; 
  • opt out of sale or sharing; 
  • limit certain uses of sensitive personal information where applicable; 
  • receive information about automated decision-making technologies where applicable; and 
  • not be discriminated against for exercising privacy rights. 

The categories of personal information we may collect and disclose are described in this Privacy Policy and may include identifiers, commercial information, internet or network activity, geolocation data, professional information, education-related information, customer records, communications, and inferences.

We retain personal information for the periods described in the Retention section above.

To exercise California rights, contact privacy@pclub.io.

21. EEA, UK, and Similar Jurisdictions

If you are located in the EEA, UK, Switzerland, or another jurisdiction with similar legal protections, you may have the right to:

  • access your personal information; 
  • correct inaccurate information; 
  • erase certain information; 
  • restrict certain processing; 
  • receive your information in a portable format; 
  • withdraw consent; 
  • object to processing based on legitimate interests or direct marketing; and 
  • lodge a complaint with a competent supervisory authority. 

We encourage you to contact us first so we can try to resolve your concern directly.

22. Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to Do Not Track signals, we may not respond to those signals unless required by law. Where required by law, we honor valid Global Privacy Control or similar recognized opt-out signals as described above.

23. Third-Party Links and Services

The Services may contain links to third-party websites, applications, embedded content, course tools, communities, or services. We are not responsible for the privacy, security, or content practices of third parties. Please review their privacy notices before providing information to them.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Last Updated” date above. If changes are material, we may provide additional notice, such as by posting a notice on our website or contacting you through the Services or by email where appropriate.

25. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our privacy practices, please contact us at:

pclub.io
Email: privacy@pclub.io
Website: https://www.pclub.io