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Handling Sales Objections Without Losing the Deal

Sales Training
by Chris Orlob
June 26, 2025

Reps flinch when they hear them. The dreaded: "It’s too expensive," "Now’s not a good time," or "We’re going with someone else."

Here’s the truth: Most sales objections don’t signal rejection. They signal interest with conditions. And if you know how to decode and respond, objections become your greatest leverage.

Smart reps are masters at overcoming objections in sales. They welcome them—because they know how to use them to control the conversation and close with conviction.

Shift the Mindset: Objections Aren’t Stop Signs

Objections aren’t the end of the conversation. They’re usually the beginning of the real one.

Top reps treat pushback like a litmus test: The buyer is leaning in. They’re evaluating. 

They’re looking for a reason to believe. One study found that win rates increase by nearly 30% when objections surface during the deal.

Translation? Pushback is proof you’re still in the game.

Step One: Diagnose the Real Problem

More than half of reps say it’s harder to sell than a year ago, and a third of reps say closing is their biggest challenge. That means objection handling isn’t just useful—it’s urgent.

Most objections are symptoms, not root causes. 

Reps often hear:

  • “It’s too expensive” often means "I don’t see the value yet."
  • “I need to think about it" usually means "I’m not convinced this is a priority."

High-performing reps know the first response is rarely the real one. 

They use open-ended questions to uncover the truth behind the objection:

  • “Can you walk me through what you need to think about?”
  • “What would make this decision feel like a no-brainer?”
  • “What concerns are still on the table?”

This isn’t about interrogating the buyer. It’s about building trust by getting to the root—fast.

Step Two: Tie Your Response to What They Actually Care About

Don’t drown in features or throw out discounts like lifeboats. When buyers push back, reps must tether every response to what the buyer already said matters.

Example:

  • Buyer: “This is more than we budgeted for.”
  • Rep: “Understood. But earlier, you mentioned that your team loses 20 hours a week to manual work. If we can reclaim that time, does the investment become justifiable?”

Reframe the objection around outcomes they want—not the price tag.

Step Three: Anticipate Objections Before They Happen

Elite sellers don’t play defense. They preempt objections by embedding proof early.

They field questions like:

  • Worried about price? 
    • Bring up ROI before they ask.
  • Concerned about implementation? 
    • Walk through your onboarding support during discovery.

When you handle objections before they’re voiced, you:

  • Control the narrative
  • Build credibility
  • Reduce resistance before it shows up

Pro tip: Use real customer success stories. Don’t say it’ll work. Prove it already has.

Step Four: Practice Like You Sell

Scripts are fine—until the buyer goes off-script. The real game begins when a prospect throws a curveball. That’s when reps need to shift from scripted to strategic. 

Building muscle memory around handling objections means reps must train with real scenarios, pressure-tested questions, and live-call reviews that mimic real-deal stress. Because the rep who can flex in the moment—not just follow a playbook—is the one who closes.

If your team still rehearses objections using hypotheticals or old-school frameworks with no flex, you’re not training for the game you’re actually in.

Build reps who can adapt, not recite.

Step Five: Know When to Push and When to Walk

Objections are productive—until they’re not. Great reps learn to spot the difference between a live deal and a dead end.

Here’s how to test it:

  • Are the buyer's concerns specific? Good.
  • Do they have clear intent and timelines? Better.
  • Are they vague, stalling, or noncommittal on next steps? Cut bait.

Holding the line isn’t stubbornness. It’s the ability to hold the line when it matters—and to walk when it doesn’t. And walking away isn’t quitting—it’s creating room for real pipeline.

Step Six: Train for Objection Handling Like It’s a Core Skill

Top reps aren’t smooth talkers. They’ve developed objection handling skills through consistent, real-world practice. They’re trained operators.

The best objection handlers don’t wait for surprises—they prepare for them. They review objection-heavy calls every week, dissecting what worked and what didn't. 

They role-play the tough moments, such as executive stalls, competitor pressure, or pricing backlash, and then seek feedback that sharpens not just their message, but also their tone, timing, and confidence under pressure.

Preparation beats pressure. When reps practice under controlled heat, they don’t fold when it’s live.

Ready to Flip Objections Into Wins?

Objection handling isn’t a trick. It’s a process and a skill designed to help your reps close more deals—especially the ones that seem out of reach.

And if you’re not training for it, you’re leaking revenue every single week.

pclub.io builds objection-ready sellers who don’t just survive resistance—they turn it into leverage.

Our precision programs blend tactical frameworks that don’t sound scripted, real-world objection analysis pulled from live deals, and repetition-based learning designed to build confidence that sticks. It’s not theory. It’s execution that closes.

Want to turn every objection into an opportunity? 

Book a spot today.

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